Once an order has been placed in our system we cannot charge you for any items you want to add to the order and can therefore not add any items on the order once it has been placed.
If you wish to cancel items of the order you placed we can try organise this for you up until the point that the order has been picked and packed by us or our 3PL warehouse. If we cannot cancel the item of the order for you please return it back to us, subject to our Return Policy.
Keep in mind that all refunds have a processing time of 3-5 business days depending on your Financial institution.
We are also in process of implementing a tool for our registered customers to update or cancel the existing orders before they have been picked and packed.